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For Healthcare Professionals

Providing Critical Insights and Partnership

We partner with providers throughout the state, offering essential diagnostic testing and pathology services that are critical to patient care and community well-being.

 

Helpful Resources

  • Charge Capture and Compliance

    Any test ordered through Rochester Regional Health Laboratories must be accompanied by signs and symptoms or a diagnosis indicating the reason for ordering each test. Requisitions must be signed by a provider. Contact our Charge Capture and Compliance Team

    Phone: (585) 922-1167

    Fax: (585) 922-1168

  • IT Services

    As part of our commitment to delivering unsurpassed service, Rochester Regional Health Laboratories provides healthcare practitioners and clinics with fast, flexible and convenient IT solutions and support for laboratory test ordering and reporting.

  • Laboratory Manual

    Use the RRH Laboratories Manual for information on the policies and procedures for testing and specimen management.

     

    View Our Laboratory Manual

  • Patient Test Results

    Use the Care Connect CareLink provider portal for the latest patient results.

     

    Access CareLink

Frequently Asked Questions


Client Services can be reached by calling 800-525-5227 or 585-922-5227.

The courier department can be reached through the Client Service Directory at 800-525-5227 or 585-922-5227.

Many of the tests performed at ACM and RRH Laboratories have already been harmonized. When looking at results in Care Connect, those tests that are harmonized will appear together on the same line in Results View, while those with different methods and/or reference ranges will be reported on a different line. Hovering over the result in Care Connect will display the testing lab and the associated reference range for that result. Those providers accessing test results on hard copy or through non-EPIC systems will need to associate the result with the performing laboratory’s reference range listed on the report.

Stock orders are submitted on paper. You can fax directly to 585-247-8047, send to the lab via your courier, or you can call the stock room directly at 585-429-2238.

If you need to order forms or lab requisitions, please email us at RGHCourierDept@rochesterregional.org or call 585-922-5227, Option 2.
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