Financial Assistance
We recognize the need in our community to provide financial counsel and assistance to those patients with limited income who find it difficult to meet the expenses incurred in receiving health care services at Rochester Regional Health.
In keeping with our mission and values to enhance lives and preserve the health of our community and patients by enabling access to a comprehensive, fully integrated network of the highest quality and most affordable care, delivered with kindness, integrity, and respect, Rochester Regional Health offers a Financial Assistance Program. No one will be denied services based on inability to pay and discounts are available based on family size and income.
Financial Assistance Applications
If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance / Charity Care. We offer financial assistance for insured patients who need help paying deductibles, co-pays, and coinsurance.Download the Financial Assistance Application
Download the Spanish version of the Financial Assistance Application
Financial Assistance Policies
If you’d like to learn more about financial assistance options, please see the summary, policy and contact information below:
Rochester General Hospital Financial Assistance Policy
Unity Hospital Financial Assistance Policy
Newark-Wayne Community Hospital Financial Assistance Policy
Clifton Springs Hospital & Clinic Financial Assistance Policy
United Memorial Medical Center Financial Assistance Policy
Canton-Potsdam Hospital Financial Assistance Policy
Gouverneur Hospital Financial Assistance Policy
Massena Hospital Financial Assistance Policy
If you would like to speak to a representative of our Financial Services Team, please contact:
Toll-free: (866) 209-0949
Hours: Monday - Friday, 8:30am - 5:00pm
No one will be denied access to services due to inability to pay. There are discounted/sliding fee schedules available for those who may need it.
Finding healthcare coverage
If you do not have health insurance coverage, several programs are available through New York State, including:
Medicaid – a program for New Yorkers who cannot afford to pay for medical care
Child Health Plus – a plan specifically for children under the age of 19
New York State of Health – New York State’s health insurance marketplace that offers low-cost, quality health insurance plans
We’d be happy to help you determine whether you qualify for one of these programs. Please call us at (585) 922-1900.