Patient & Visitor Info

Patient & Visitors

Why Choose Rochester Regional Health

At Rochester Regional Health, the needs of our patients and their families drive the compassionate, community-focused care we provide. Our priorities are patient safety, personalized treatment plans, and being at the forefront of an ever-changing healthcare landscape. Come see why we are consistently ranked amongst of the best health care providers in the nation

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Planning for Your Visit

Our convenient locations and friendly staff can be found throughout New York State. Excellent service and exceptional, compassionate care are our highest priorities, and we’ll work tirelessly to ensure you feel welcomed when you step through our doors.

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Visitor Guidance

Rochester Regional Health has implemented new visitor guidelines for all hospitals and affiliates that offer limited visitation for inpatients meeting the criteria for visitation, following state and local Department of Health recommendations.

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Your Hospital Stay

Do you have an upcoming inpatient procedure and hospital stay planned? We've developed a comprehensive guide on how to pack, what to expect when you arrive, information on your room and entertainment services, food options, your care team and what to expect at discharge.

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Billing and Insurance

For information on the insurances accepted at Rochester Regional Health, the types of bills you may receive, financial assistance, and how to pay your bill, we're here to help you every step of the way. We are committed to providing high-quality and affordable health care to everyone we can.

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Closings & Cancellations

View a list of temporary location closures and cancellations across Rochester Regional Health. This list may include temporary closings or updates related to inclement weather, staffing, or other factors.

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Patient Policies

Our goal is to treat every patient like a member of our family. We are dedicated to offering excellent medical care while protecting patient rights and confidentiality. Learn more about our patient policies and find important forms you may need before, during, or after your hospital stay.

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Language Assistance & Interpreters

Rochester Regional Health provides language interpreting services that are available for all appointments, at no cost to you. We are proud ensure effective communication between patients, their authorized representatives, and their healthcare providers, which is vital to providing the best possible care.

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