Rochester Regional Health Updates Visitation Policies

Beginning Monday, June 27, 2022, Rochester Regional Health will implement new visitation policies. Visitors will no longer be screened as they enter RRH facilities. Patients may now have multiple visitors, but no more than two, at their bedside. There are no restrictions for end-of-life visits, but families are asked to maintain social distancing. And pediatric emergency room patients can have one- two visitors, depending on age.

As always, visitors and support persons are required to wear medical masks. Visitors experiencing COVID or flu-like symptoms are asked to stay home.

See below RRH’s updated visitation policies.

Visitation Hours for RRH Hospitals and St. Lawrence Health

• Rochester General Hospital: 9 am – 1 pm, 4 pm – 8 pm
• Unity Hospital: 9 am – 1 pm, 4 pm – 8 pm
• Clifton Springs Hospital & Clinic: 12 pm – 8 pm
• Newark-Wayne Community Hospital: 8 am – 8 pm
• United Memorial Medical Center: 9 am – 1 pm, 3 pm – 7 pm
• Canton-Potsdam Hospital: 9 am - 1pm, 4 pm – 8 pm
• Gouverneur Hospital: 9 am - 1pm, 4 pm – 8 pm
• Massena Hospital: 9 am - 1pm, 4 pm – 8 pm

Emergency Department Visitation

• Rochester General Hospital: No visitors

• Rochester General Hospital Pediatric ED: Two visitors 18y and under, one visitor 19y – 23y

• Unity Hospital: No visitors
• Clifton Springs Hospital & Clinic: One visitor per patient, no restriction on hours
• Newark-Wayne Community Hospital: One visitor per patient, no restriction on hours
• United Memorial Medical Center: One visitor per patient, no restriction on hours
• Canton-Potsdam Hospital: One visitor per patient, no restriction on hours
• Gouverneur Hospital: One visitor per patient, no restriction on hours
• Massena Hospital: One visitor per patient, no restriction on hours

Visitor Screening & Check-in Process

• Temperature checks will be discontinued.
• Entrances to buildings will continue to be controlled for security purposes.
• All visitors to RRH facilities must check in at the information desk for further direction.

Number of visitors at bedside

• Patient can have multiple visitors but no more than two at the bedside at a time.
• End-of-Life visits in the hospital are not restricted.
• Same-day/ambulatory procedures or surgeries:
• One companion is permitted for pre-procedure (surgery) and post-procedure (surgery).
• Pediatric patients may have up to two support persons at a time.
• Home Care and Hildebrandt Hospice Care:
• For patients at end of life, as determined by a provider, two visitors are permitted at any time.
• Visitors planning to spend the night to hold vigil are asked to arrive prior to 8 pm for a health screening.
• For patients who are not at end of life, including Respite and Resident patients, two visitors are permitted at a time.
• Please note: Visitation will be limited for COVID-19 or suspected COVID-19 positive patients to two visitors who must wear appropriate PPE as instructed by staff.
• Visitors of COVID-19 positive or COVID-19 pending must stay in the patient suite for the duration of their visit.

Support persons

• Allow two support persons at the bedside at a time.
• Labor & Delivery:
• Triage: One support person + doula.
• Admission, labor, delivery, and recovery: two support persons + doula.
• Post-partum: two support persons + doula.
• Patients with intellectual and/or developmental disabilities, cognitive impairment, dementia: one support person + additional visitor during visitation hours