Frequently Asked Questions

• How does a Virtual Visit visit work?

  A Virtual Urgent Care visit allows you to meet with a Rochester Regional Health provider remotely via video when you can't make it to your doctors or one of our Urgent Care locations. Like an in-person visit, a virtual visit can be made same-day, no scheduled appointment or MyCare account is required. 

• What conditions can I use an virtual visit for?

  An Virtual Urgent Care visit is suggested for non-emergency conditions including:

  • Aches and pains
  • Allergies
  • Cold
  • Cold sores
  • Congestion/cough
  • Constipation
  • Diarrhea
  • Insect bites
  • Mild asthma
  • Mild skin infections
  • Minor burns/sunburns
  • Minor cuts/abrasions
  • Minor headaches
  • Pink eye
  • Poison ivy
  • Rash
  • Sinus infections
  • Sore throat
  • Sprains/strains
  • Tooth pain
  • Urinary tract infections in women
  • Vomiting
  • Yeast infections

  For serious conditions such as chest pain, trouble breathing, or severe allergies, you should go to the nearest urgent care facility or the closest emergency room. For medical emergencies, please call 911.

• Do I need to be a Rochester Regional Health patient to use Virtual Urgent Care?

  No, anyone in New York State, ages 2 and older can use RRH Virtual Urgent Care.

• When is Virtual Urgent Care available?

  Virtual Urgent Care is available 7 days a week, from 7:00am - 10:00pm. 

• Who will I talk with during my visit?      

  You will receive care from a Rochester Regional physician or a licensed Rochester Regional nurse practitioner or physician assistant.

• How much does a Virtual Urgent Care visit cost?

  Rochester Regional Health Virtual Urgent Care visits are covered under insurance as a telemedicine visit. Check with your insurance provider to see what your individual plan covers.

• What happens after my Virtual Urgent Care visit?

  Following your visit, your provider can write you a prescription or refer you to a specialist for more care, if needed.

  The after-visit summary (AVS) is available to patients via MyCare. A link will be sent to the patient's email following the visit.

• What if more tests or services are needed?

  For virtual urgent care visits, a provider will refer patients to any additional services needed. This may include:

  • imaging such as X-rays
  • blood work or urine tests
  • swabs for cultures (i.e., COVID-19, influenza, strep throat)

  The location and provider to which a patient is referred will depend on their primary care provider.

• Can I receive a prescription after a Virtual Urgent Care visit?

  Yes. If a prescription is needed, your provider can prescribe and send your prescription directly to your preferred pharmacy.