Newark-Wayne Community Hospital

Accommodations

Handicap Accessible

Cafe

Gift Shop

Medical Library on site

Spiritual Care Available

ATM on site

Free WiFi Available

Free Parking

Magnet Recognition Program® Site Visit

Newark-Wayne Community Hospital was designated as a Magnet organization in 2019 by the ANCC Magnet Recognition Program®. This prestigious designation recognizes excellence in nursing services. In June 2024, Newark-Wayne Community Hospital is applying for re-designation.

Patients, family members, staff, and interested parties who would like to provide comments are encouraged to do so. Anyone may send comments via e-mail and direct mail. Your comments must be received by the Magnet Program Office by June 16, 2024.

NOTE: All comments are CONFIDENTIAL and are not shared with the health care organization. Comments may be anonymous, but they must be sent in writing to the Magnet Program Office.

Address
AMERICAN NURSES CREDENTIALING CENTER (ANCC)
MAGNET RECOGNITION PROGRAM OFFICE
8515 Georgia Ave., Suite 400
Silver Spring, MD 20910-3492

About Newark-Wayne Community Hospital

Newark-Wayne, a 300-bed hospital in Wayne County, offers services including cardiology, obstetrics and gynecology, orthopaedics and pulmonary care, as well as an innovative telemedicine program. The hospital has a renovated birthing center and emergency department. Newark-Wayne is a New York State-designated Stroke Center, a NICHE (Nurses Improving Care for Health system Elders) Exemplar hospital, and a recent recipient of the WHO Baby-Friendly designation. Rehabilitative and long-term care services are provided through DeMay Living Center, an attached facility.

Key Contact Information

Commonly Used Phone Numbers

Newark-Wayne Community Hospital main phone number: (315) 332-2022

Patient information: (315) 332-2022

Billing & insurance: (585) 922-1900

Financial assistance: (585) 922-1900

Medical Records: Follow these steps to obtain a copy of your medical records

Birth & death certificates: Available from the County Clerk's Office of Vital Records.

Physician referrals: For health information and referrals, call us at (585) 368-3000

Compliments & Complaints

To voice a compliment or concern, please call the "Speak Up We Care Patient Hotline" at (585) 922-5465 or submit a compliment or complaint via our online form. You have the right to express complaints about your care and services and have Rochester Regional Health investigate such claims.

If you are not satisfied with Rochester Regional Health's response to your concerns, you may contact:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
Phone: 1 (800) 804-5447

Dining Services

1200 Perk Coffee Shop

Other NWCH Services

Gift Shop

Language Assistance & Interpreter Services

Effective communication between patients, their authorized representatives, and their healthcare providers is vital to achieving access to quality care and ensuring good health outcomes.

To ensure that persons with Limited English Proficiency (LEP), those who are deaf or hard-of-hearing, and those who are blind or visually impaired have meaningful access and equal opportunity to healthcare services, programs and information, Rochester Regional Health provides comprehensive language interpreting services that are available within a reasonable period of time and at no cost to the individual or to their authorized representatives.

Non-English Speaking Patients

In-house Spanish Interpreters are available at Newark-Wayne Monday through Friday, 8:00 am - 6:30 pm. We will coordinate the services of a professional interpreter (Spanish or other languages) for all in-person interpretation needs.

Deaf or Hard-of-Hearing Patients

American Sign Language Interpreters are on-call and available 24 hours per day, 7 days per week.

Blind or Visually Impaired Patients

Recorder (Linear PCM) devices are available 24 hours per day, 7 days per week.

For more information regarding the services listed above, please contact Rochester Regional Health’s Interpreter Services Department at (585) 922-4000.

Spiritual Care

Newark-Wayne Community Hospital employs a team of professional staff chaplains who help advocate a holistic concept of health. Modern medical care recognizes the integration of a person’s spiritual, emotional and physical well-being. These elements are interdependent dimensions both in health and in illness. We proudly provide our services not only to our patients and visitors but also to our staff.

Common areas where our chaplains provide assistance are:

During times of crisis
COVID-19 Pandemic Support
Facing life changes and challenges
Experiencing grief and loss
Providing spiritual counsel and guidance
Discerning goals of care

Baby Photos

Billing & Insurance

Rochester Regional Health is committed to providing services to every member of our community, regardless of insurance status. Please see below for helpful information on:

If you have questions about your hospital bill, online bill pay or insurance call us at the phone number listed below:

Phone: (585) 922-1900
Toll-free: (866) 209-0949
Hours: Monday - Friday, 8:30am - 5:00pm

Certificates

NY State Department of Health